The Abbey Hotel

05.02.2025

I’m extremely disappointed. The state of the facilities was appalling. More than half the lockers were broken, the spa area felt outdated, the steam room wasn’t working properly, and the floors were dirty. There was a strange smell coming from the drains, and several showers were out of order. To top it off, when we returned after our treatments, we found our lockers wide open, even though they were supposedly ‘locked’ before we left. The treatment itself was fine, but certainly nothing to rave about. As for the afternoon tea, it was pretty underwhelming—I don’t think I can get excited over a few scones and a sandwich. The spa area looked so much better and promising on the photos. What a shame...

04.02.2025

Limited food menu and expensive. Nice room and pool.

02.02.2025

We choose to stay in the room with the balcony which was stunning and lovely for the dog, excellent views and rather large balcony. spa facilities very basic but nice extra included. one thing i would like to warn people about is if you go for a celebration do not pay for the room decorations as i paid £45 for birthday decorations and was incredibly disappointed to the point my partner didnt notice the decorations when he walked in. It included 5 basic balloons just put on the bed and one basic foil banner. Although prosecco and a small box of chocolates was included it was no where near worth £45. also tv doesnt work so whats the point of it even being there im not surprised to be honest as it looked older than me.

31.01.2025

We’ve are paying a monthly family membership fee for Abby Hotel & Spa, but unfortunately, the experience hasn’t lived up to expectations. While the facilities have potential, there are ongoing issues that management needs to address. Hygiene is an area that could use improvement. They only recently added shampoo and body wash in the showers, but there’s still no conditioner. It’s a basic amenity that should be included. Additionally, plastic bags for wet items are always missing, which is frustrating when using the spa. The locker situation is another major inconvenience—many are broken or don’t lock properly, making it difficult to secure personal belongings. On top of that, staff rarely greet guests, which makes the environment feel unwelcoming. A little more attentiveness and friendliness would go a long way. Considering we pay a monthly fee as a family, we expected better service and upkeep. If these issues were addressed, it would make a huge difference in the overall experience.

17.01.2025

Awful gym & spa!!! The tiles in the shower and steam room were covered in thick grime. When closing the shower curtain you are in sudden darkness - no light especially with a blackout curtain. Didn’t even shower in the end just grabbed my stuff and left. The majority of lockers were broken, I even had to ask someone how to use the code machine and he said it’s ’pot luck and hope no one steals your stuff’. Some lights in the gym weren’t working and again seems so dark so didn’t end up bothering after looking. The steam pipe in the steam room is pushed up a glass sheet so tends to spit out the side and on your feet so avoid sitting anywhere near. Stayed less than an hour - never again. The photos look completely different to the actual thing it’s a joke. Saffron Richard’s the Health Club & Spa Manager was extremely rude when handling my complaint and constantly ensured she would call me and never did. I had to keep chasing her to which she then called me and acted like she had no idea why she was calling me? She then refused any refund and said if I had complained when leaving I would have had a full refund but because I left and called the next day to complain she said she isn’t going to give me a refund…

11.08.2018

We stayed in a suite which was a good size for two adults and a teenager. Rooms are a bit dated and would benefit from a refurb. Spa was busy on a Saturday afternoon especially after 4 when the children are allowed in.only real problem was the shower,over a bath which was only about 5.8 feet so if like me you're over that height you do have to bend, also at 6 o'clock the water was only Luke warm.

30.12.2024

We had i great time, very nice location, large pool, nice rooms, and goodd breakfast! Very nice staff!!!

27.12.2024

spent Christmas day here, worst Christmas meal I've ever had, &the wait for it was appalling, stayed in so called penthouse suit 20 years out of date, spoilt our Christmas, plus side staff were pleasant & helpful,never again,a lot of money for nothing.

25.12.2024

Beautiful place, lovely friendly staff, would recommend a stay to anyone.

24.12.2024

Nice hotel in the Worcestershire countryside. Not too far from Birmingham and within Redditch

16.12.2024

Enjoyed a lovely afternoon tea with friends. We were looked after by Jess Elston who was very friendly and attentive, would definitely recommend.

10.12.2024

Lovely hotel and the staff were all really nice. Bathroom was pretty nice and modern and beds were comfortable enough. Breakfast was pretty nice and the attached golf course and spa facilities all looked great. Unfortunately golf course and driving range were closed the weekend we were there (because of the weather I think) and didn't have time to use the pool etc. Room was very spacious but you could hear anyone or anything walking about outside or above the room. They did have EV charging (6 points available) at £10 per hour or £30 overnight. Not sure what speed they were but seemed extremely expensive so didn't bother with it.

08.12.2024

Awful meal Cold undercooked All 3 courses were disgusting £40 per head for food not edible

03.12.2024

Me and my partner came here for a 1night spa break with treatments; included was breakfast and 3 course dinner. We had booked this last minute via Spabreaks.com. The good: Spa staff were very accommodating and friendly. They even managed to move our treatments back due to some issues on our way there. The room was very spacious, a lot bigger than anticipated and the bathroom facilities were clean and pleasant. The hotel was very clean throughout and looks a lot better in person than it does pictures. Location is perfect, not too far from the motorway but far enough for it to a be a peaceful escape. The spa facilities consist of: sauna, steam, jacuzzi, pool and tranquility room alongside treatment rooms. Steam and Sauna were very nice, sauna was at 80 degrees and the ladies facilities were also very clean. Improvements: - Firstly, the robes provided only come in one size. Slightly disappointed as it felt very snug on me, even though I am not too big. I would suggest to stock some larger sizes to be more inclusive, last thing you want to do is come to a spa and feel uncomfortable because they don't have a size that fits. This would really enhance the customer experience. - Treatments- I opted for a neck, scalp and shoulder massage and a scrub. The massage felt very mediocre due to the fact there was not enough pressure; despite me asking for more pressure twice. I was not very pleased and the overall effort felt very half hearted. - The scrub was good, but I was told I could only pick from 2 types as the other ones were finished. Slightly disappointed with that. However the scrub felt great and left my skin smooth and soft. - The massage table itself felt very flimsy. It kept creaking anytime the therapist touched me and did not seem like it could hold a lot of weight. I would suggest investing in some proper sturdy massage tables/bed instead of a flimsy pop up/portable one. - The pool was very cold. A lot colder than you would usually expect. - We had a 3 course dinner included in our package. I would give the food 3/5. The nicest options on the menu were not available, as informed to us by the waitress. Very disappointed as it was a Friday night and you would not expect this to be the case. Portion sizes were great, but did not see many gluten free options on the menu. For starters we got lamb kofta and the pea, mint asparagus tart. Presentation wise, the starters could be garnished better. They were thrown ontop of some shredded lettuce which looked a bit daft. For mains we ordered fish and chips, and a roast turkey ( beef was not available that night). Fish and chips was great, decent portion and freshly made. Turkey was adequate, but do not expect a xmas dinner like you would at home. This came with 2 pieces of broccoli, cauliflower, roast potato, red cabbage and 1 pig in blanket. However, we did ask the waitress for a little bit more of the pigs in blankets to which she nicely accommodated. Dessert was by far the best. We ordered the chocolate and orange tart alongside the white chocolate and raspberry creme brûlée. Nicely presented, tasted Devine and hit the spot. Breakfast- was nothing special. Your standard buffet style breakfast. Bacon, sausage, hash brown, beans, and fried egg. I usually like to have fruit with my breakfast, but I was rather put off by the lack of choice. It was tinned fruit, by the look and taste of it, and did not taste very fresh. I was hoping for a fresher variety rather than tinned apricots etc. The orange juice also had a very watery diluted taste. Overall, the place and staff were very nice and the food was adequate but unfortunately nothing really wowed me enough to come back here again.

19.11.2024

Nice evening you need

17.11.2024

Food is kinda boring, and feels frozen almost watery in many instances. Rooms are somewhat dated and feels like going back in time. I've tried room service, several stays and it typically just rings out to then have to go to reception to order.

08.11.2024

Stayed 3 nights. Staff so welcoming and friendly. Odile on reception and Charlotte and Juliet in the restaurant were outstanding. Difficult to find veggie options for 3 nights and some choices not available. Portions varied considerably on different nights. Sloping ceiling in room slightly challenging for a tall person! Overall very comfortable and an enjoyable stay.

06.11.2024

Had a great time at the wedding everything went well.😀

01.11.2024

I've been to the Abbey Hotel a number of times for spa days, overnight stays or stand alone treatments. A few years ago this was an amazing spa. Now, it it only average at best for a few reasons: The number of working lockers is getting smaller and smaller everytime I go. The locks on a high number now do not work. The number of loungers/chairs is no longer sufficient for the number of guests and there are people who leave towels on them all day and the staff don't ask them to move them. I've not once had the same Indian head massage. Everytime it's been different. But the time this week really disappointed me: I booked a double treatment with an Indian head massage immediately followed by a hot stone massage. This should have been a total of 40 mins + 30mins according to their online treatment guide. I was taken 10 minutes late for my appointment, with apologies that the last treatment over ran. But, in total, both my treatments ended after 50 mins! Obviously in the treatment room you have no concept of time. Only when I dressed did I see. I immediately went to the desk to query it. The manager was on hold on the phone, and wasn't really that interested. A lovely therapist tried to help and offered me an appointment later in the day, which I couldn't do. She then asked the manager (still on the phone) if there was anything else that could be done (rebook or voucher). The manager ignored her. I had to leave, so made it clear the quality of the massage was good, but the time was not as advertised. The therapist agreed and said she would talk to my therapist. After leaving the spa, I emailed them to follow up on my disappointment. After 2 days I haven't heard anything. So I forwarded my email to their main team. Again, I've heard nothing. Customer service has really gone downhill in the past few years. I'm now giving serious consideration to no longer using them for my treatments and shall look to The Southcrest Hotel and their spa. On the flip side, the hotel rooms are very nice, clean and modern. *** UPDATE *** The spa have reached out and have been very apologetic and have offered me a voucher to make up for my disappointment, which they verified on CCTV. I have updated by star rating accordingly.

04.11.2024

Don't really know where to start with this review i got married at abbey couple of weeks ago and can only describe it as a shambles on their part. First off I had 5 co ordinators in the 12 months leading up to my wedding the last one being a week before. Our wedding breakfast which we went and tasted and tweeked to what we wanted and also sitting down with the chef after was wrong which led to myself and husband having chicken gougons and chips. There was no heat so guests and myself were freezing and when i enquired the answer I got was oh yes the system is broken so instead of making sure heaters were dotted around and rooms were warm off their own backs they waited until I enquired about the heat and that's when 1 heater was bought out others came later but we're never put on. No chairs were put in bar area par my request so guest could sit and chill away from music which resulted in them sitiing on floor. My dj wasn't even booked and he got sorted 1 week before our. My wedding cake was meant to be cut up and given out to guests. But 3 weeks later I get an email asking if I'd like to collect my cake which is now no good to eat and I'm talking nearly half of my wedding cake was still left safe to say I will not be recommending abbey friends or family which is a shame

14.10.2024

I had an amazing stay at The Abbey Hotel! We received a free room upgrade upon arrival, which was a wonderful surprise. The pool and spa facilities were outstanding, and the golf course was a great bonus. The overall atmosphere was relaxing, and the staff went above and beyond to make our stay enjoyable. The location is also perfect for a peaceful getaway. Highly recommend this hotel for anyone looking for a luxurious and refreshing experience. I’ll definitely be back!

21.10.2024

No view of golf course from room, just other bedrooms, it's not really a spar the pool was full of young children having swimming lessons very noisy and busy, golf range closed at 6.30 so no chance to use after work , expensive room only experience as couldn't use spar pool or driving range.

18.10.2024

Great hotel to stay in, fantastic location if you’re going to the races or town but just be aware it is on 1 of the main roads in & out of York so it can be noisy. Staff are amazingly welcoming and warm.

16.10.2024

Really bad experience here on a golf day yesterday. Booked this with Dean over a month ago and explained I’d want 2 buggies which he said he’d reserves but weather dependent. Called 1 day before to check this was still fine and Dean said they’ll do a weather check at 7:30am to determine if the buggies can go out which is fine. Get there on the day to find out NO buggies have been reserved for us but instead have been reserved for others later in the day! We were playing 36 holes and he’d even prioritised others playing after our second tee time rather than us! Really unhappy and would never play here again.

15.10.2024

nice like always

14.10.2024

I stayed at the Abbey hotel for a convention near by....My wife booked it thinking it was an upgrade to my normal stay at the Prem inn....No such luck! Defo cost more, cleanliness very poor, hair all over the bath tub, mould on the shower gaurd, food poor, room extremly cold, televisions 1 and only channel functioned for around 19 mins and then ceased working.....Overall possibly the worst stay I've experiance for a good long while, wont be returning! 11/10/24

06.10.2024

Good staff Charlotte great. Food average. Rooms big. Spa not clean and staff bored! Golf course good but greens need attention.

06.10.2024

Hotel was ok and the rooms were comfortable. Hot water for showers was a bit hit and miss! The meal in the restaurant wasn't great, tiny portions and nothing was hot. There were a couple of large groups in and think this affected their ability to serve. Breakfast on the Sat morning was shockingly bad. We went down at 9.30 and there was no eggs or hashbrowns left, no yogurt and tinned peach slices were the 'fruit' available. Really poor, although the following morning was 'slightly' better. Staff were nice but the golf course and greens were in poor condition. There are better places to spend a weekend.

02.10.2024

Nice facilities, everything is clean and tidy. The girls in the Spa are really lovely and gave fab massages. All the staff were friendly and helpful

17.09.2024

Stayed on a Sunday night for a small golf group of 6 on one of their stay and play packages and all of us were very impressed by the quality of rooms and service provided by the hotel as well as the presentation of the golf course. Particular kudos goes to the restaurant and kitchen staff - excellent food and service. The golf course is an interesting layout with plenty of thought required to return a good score. Pace of play was good. Would certainly return.

15.09.2024

They gave our room to someone else! I booked a year in advance for a family wedding nearby and when I checked in there was no room available for me! It seemed they thought I could sleep on the street until I got annoyed and they eventually booked another hotel for us! Pure greed!